Return & Refund Policy

We aim to treat each return request fairly. If you're not satisfied with your purchase, please contact us—our goal is to make it right.

Eligibility & Timeframes

• Please inspect goods on delivery. Only sign for goods that are in good condition.
• Notify us within 7 working days of delivery for any issues.
• Return items within 3 days of notice to be eligible for a refund or replacement.

Refunds & Replacements

• Refunds or replacements are issued only for defective items or errors caused by Graduation Sash.
• No refunds are offered for:
  • Change of mind
  • Dislike of colour, print, or design
  • Errors caused by the customer after purchase

Important Notes

• Do not wait until the day of your graduation to inspect items—we cannot remake items in a last-minute timeframe.
• If your item arrives damaged, contact us immediately. All deliveries are insured.

Contact

Email: info@graduationsash.com.au
Phone: 0492 981 918